Terms and Conditions

Booking and Payment

We will send you a Request for Payment when we receive your Booking.

Your Booking is not confirmed until payment has been received.

We will send you a Confirmation upon receipt of payment which provides details of the tour/class.

Please also refer to information on Minimum Numbers (below).

Payment

Preferably by direct payment or by cheque.  Credit Card payments are subject to a 2% surcharge.  Cash payment on the day is available by prior arrangement.

Cancellations and Refunds

7 days or less from the date of the tour/class:  No Refund.  You are welcome to send another person in your place.  If we have a waiting list, then every effort will be made to find a person to take your place and you will be refunded accordingly.

More than 7 days from the date of the tour/class:  We will refund the full amount.

Minimum Numbers

All tours/classes are subject to minimum numbers. If minimum numbers are not reached and the tour/class does not occur, then we will refund your payment in full.

Tour/Class Cancellations Outside of our Control

Very occasionally we must cancel/reschedule a tour or class due to reasons outside of our control.  In such instances we will offer you a full refund, or a place on a rescheduled tour/class should that occur.

Special Groups, Conferences and Incentives

We can provide Terms and Conditions.